At Inka’s Screen Printing, we are committed to ensuring that your order arrives in a timely and secure manner. Please review our delivery policy for important information about what to do if your order is delayed, missing, stolen, or damaged.

Delivery Timeline

We strive to process and ship all orders within 10 to 15 business days, depending on product availability. Once your order has shipped, you will receive a confirmation email with tracking information. Delivery times may vary based on your location and shipping method, as well as any carrier-related delays.

Please note that delivery times are estimates and are not guaranteed. We cannot be held responsible for delays caused by external factors such as weather, carrier issues, or customs processing for international orders.

Delivery Confirmation

Once an order has been shipped and marked as delivered by the carrier, it is considered fulfilled. It is the customer’s responsibility to ensure that the delivery address provided is correct and secure. We are not responsible for orders that are confirmed as delivered but not received due to circumstances such as theft or improper handling after delivery.

Missing or Stolen Deliveries

If your order shows as delivered but you have not received it, please follow these steps:

1. Check your surroundings: Ensure that the package wasn’t placed in an unusual location (such as a side door, porch, or with a neighbor).
2. Contact the carrier: Use the tracking information provided to contact the shipping carrier and confirm the delivery status.
3. Allow extra time: Sometimes carriers mark a package as delivered before it has physically arrived. Wait 24-48 hours to see if the package arrives.

If the package is still missing after these steps, please contact us at (833) 465-2019 or via email at info@inkas-print.com. While we are not responsible for lost or stolen packages, we will assist you in filing a claim with the carrier. We also recommend contacting your local authorities if you suspect the package has been stolen.

Damaged Deliveries

In the unfortunate event that your order arrives damaged, please follow the procedure below:

1. Inspect the package: Upon delivery, inspect the packaging and contents for any visible damage.
2. Document the damage: Take clear photographs of the damaged package and the products, including close-up shots of any defects.
3. Contact us: Notify us within 48 hours of delivery with details of the damage, including photos and a description of the issue. You can reach us by phone at at (833) 465-2019 or via email at info@inkas-print.com.

After receiving your claim, we will evaluate the situation and work to either replace the damaged items or offer a store credit. We may request that the damaged product be returned to us before issuing a replacement or refund.

Lost Packages

If your package has not arrived after the expected delivery time, please:

1. Check the tracking status: Use the tracking information sent via email to follow your package’s progress.
2. Contact the carrier: If the tracking shows no updates or indicates that the package is delayed, contact the carrier directly for further information.

If your package is confirmed lost by the carrier, please contact us and we will assist you in filing a claim. Depending on the carrier’s investigation, we may offer a replacement or a refund.

Incorrect Address

If the delivery address provided during checkout is incorrect and the package is returned to us, the customer is responsible for any additional shipping costs to resend the package to the correct address.

International Orders

International customers are responsible for all customs duties, VAT taxes, and any other import fees. If your order is delayed in customs or held for inspection, please contact the customs office in your country. Inka’s Screen Printing is not responsible for delays caused by customs processing.

Additional Delivery Information

– Unclaimed packages: If a package is returned to us as unclaimed (e.g., the customer fails to pick up the package from a post office), the customer is responsible for any fees associated with reshipping.

– Signature required: For high-value orders, a signature may be required upon delivery to ensure that the package reaches the correct recipient.

– Tracking: All packages include tracking. We recommend monitoring your shipment closely to ensure a successful delivery.

Contact Us

For any issues regarding delivery, please contact us immediately so we can assist you in resolving the matter. You can reach us at:

Inka’s Screen Printing

3924 Woodbury Drive Ste E  

Austin, TX 78704  

Phone: (833) 465-2019  

Email: info@inkas-print.com