Frequently Asked Questions

Frequently Asked Questions2021-03-06T23:14:17+00:00
Do you have or offer graphic design in-house?2021-01-31T22:17:43+00:00

No, customers are required to provide artwork. This helps keep the overhead cost low as possible by having the design made ahead.

Is there a minimum requirement?2021-01-31T22:17:00+00:00

For digital garment printing and embroidery, there is no minimum requirement. As for screen printing there is a minimum of 24 unless it’s a simple front and back printing of 1 to 2 color print, the minimum can be as low as 12.

Do you offer free shipping/delivery?2021-01-31T22:16:21+00:00

Yes, free shipping on any order over a total of $200, excluding taxes. Free shipping applies to one domestic address within the United States. US territories are not included. All shipping is ground shipping. Expedited shipping is available upon request. An additional rate for expedited applies. A choice of carrier is at the company’s discretion.

Can I provide my own garment?2021-01-31T22:15:37+00:00

Customers can provide their own garment. However, the garment needs to be replaced in an event of a misprint. The chance of misprint occurs less than 1%. We need to be able to replace it. We’re much more comfortable with supplying the garment. We understand that customers are trying to save more. If you happen to find cheap shirts elsewhere, please provide a copy of the invoice or a link to the website, we’ll be happy to match the competitor’s price if it’s available with our distributors.

Do you offer any other special ink?2021-01-08T20:51:41+00:00

Yes, we have puff ink, foil printing, metallic inks, and glow-in-the-dark. Please contact us regarding this.

What is the art requirement?2021-01-08T20:47:09+00:00

Preferred formats: AI, SVG, PDF

Acceptable formats: PNG, JPEG of 300 dpi or higher.

What’s the turnaround time?2021-01-08T20:44:54+00:00

Again that depends on which print method. With screen printing and embroidery, the turnaround time is within 7 to 10 business days. With DTG, the turnaround time is within 1 to 5 business days. Turnaround time does not include any time for proofing, payment, and shipping times.