Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached, for retail products. Any products that were custom made will need to contact our office immediately. For any custom order, please see "Exceptions" section below.
To return an item, please email customer service at info@inkas print.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Inka’s Screen Printing
2028 E. Ben White Blvd
Austin, TX 78741
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 12 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items may not be returned:
● Custom Orders
Because custom orders are made to order, we cannot refund the order, unless you have every reason to believe there was an error or damage from our end. For defective or damaged products, please contact us at the customer service number below to arrange a POSSIBLE refund or exchange. For cancellation, please see cancellation section below.
For any custom order, the customer MUST approve the proof submitted. It is the customer’s responsibility to ensure that the proof is correct in all areas. The customer is responsible for checking the spelling, grammar, layout, and design before approving the artwork. If a proof containing errors is approved by the customer, the customer is responsible for payment of all original costs of printing (screens, setup charges, any substrates), including corrections and reprints. The customer is 100% responsible for approvals of Copyright, Trademark and Licensing Agreements of artwork. Customer’s approval via email is contractually binding for payment of all services rendered. All artwork must be approved by the customer with an electronic confirmation before a job can be entered into production.
Customer may cancel a custom order and get a refund if the order is in production. There is a 15% restocking fee. If an order is already in production with less than 50% completion, a customer may get a refund at 50%. If the order is at 50% to 75% completed, the customer can get 25% refund. If the order is almost complete (75% or more completed), no refund will be given. The order will be completed and shipped accordingly.
If you have any questions concerning our return policy, please contact us at:
Return Policy Last Update 03/16/2020