Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached, for retail products. Any products that were custom made will need to contact our office immediately.
To return an item, please email customer service at info@inkas print.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Inka’s Screen Printing
1920 E. Riverside Dr.
Suite A-120 #233
Austin, TX 78760
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 12 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned:
● Custom Orders
For defective or damaged products, please contact us at the customer service number below to arrange a POSSIBLE refund or exchange.
Sale items are FINAL SALE and cannot be returned.
Because custom orders are made to order, we cannot refund the order, unless you have every reason to believe there was an error or damage from our end.
For any custom order, customer MUST approve the proof submitted. It is the customer’s responsibility to ensure that the proof is correct in all areas. Customer is responsible for checking the spelling, grammar, layout and design before approving the artwork. If a proof containing errors is approved by the customer, the customer is responsible for payment of all original costs of printing (screens, setup charges, any substrates), including corrections and reprints. The customer is 100% responsible for approvals of Copyright, Trademark and Licensing Agreements of artwork. Customer’s approval via email is contractually binding for payment of all services rendered. All artwork must be approved by the customer with an electronic confirmation before a job can be entered into production.
If you have any questions concerning our return policy, please contact us at:
Return Policy Last Update 06/30/2019